"JanSport Products are warranted based on their type and intended use:
Packs, Bags and Luggage Product Lifetime
Integrated Electronic Components (IEC) Ninety Days from Date of Purchase
Our warranty applies when the product is used for the purpose intended, under normal conditions, and does not apply to damages caused by typical wear and tear over time, unreasonable use, accidents or neglect
Warranty Address:
US:
JanSport
Attn: Warranty Department
1202 Shuksan Way
Everett, WA 98203
Canada:
JanSport
Attn: Warranty Department
3260 rue Guenette
Saint-Laurent
Quebec H4S 2G5
Please include your name, address and phone number (including area code) with the item along with a description of the problem. State law requires that items be clean before being returned for repair or replacement.
Products repaired or replaced under warranty will be returned free of charge."
(source: http://www.jansport.com/js_warranties.php)


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